Choose the channel that matches your request
Our support hub is staffed by solution engineers, compliance specialists, and partnership leads. Pick the channel that fits your conversation and we will route it internally in minutes.
Email Support
Best for detailed product guidance, billing questions, and enterprise onboarding.
Average reply in < 24h. Include screenshots, order IDs, or integration logs so we can fix things in the first response.
Telegram Operations
Real-time status updates, payout confirmations, and operational escalations.
@quantapayoffical
Reach our on-call lead in seconds for urgent payout questions or to confirm a wallet transfer. Messages outside business hours are answered the next morning (UTC+0).
Twitter / X
Community announcements, launch updates, and quick questions.
DM us @QuantaPay or tag #QuantaPay for public updates.
We monitor social channels during product launches and major network events to keep merchants informed.
Global coverage, human answers
Our hybrid support follow-the-sun schedule keeps response times under 6 hours for premium merchants and under 24 hours for every workspace. Your inquiry never lands in a bot queue.
What to include in your message
• Workspace ID or registered email
• Transaction hash or merchant order number (if applicable)
• Desired outcome or deadline
With these three items we resolve 88% of tickets in the first reply.
Sales & partnerships
Planning a launch, integration, or volume migration? Email us with the subject "Partnership" and our business team will propose a call slot within 1 business day.
We support PSPs, marketplaces, and enterprise treasuries in more than 40 countries.
Security & incident handling
Security researchers and payment partners can write to [email protected]. Please include PGP-encrypted payloads if the report contains sensitive data.
For production incidents reach [email protected] or ping Telegram with the transaction hash so the core team can pause processing queues if necessary.
Need to sync with an engineer or product specialist?
We run dedicated onboarding sessions for exchanges, PSPs, DeFi apps, and marketplaces. Tell us your use case and we will propose a playbook and integration timeline.