How QuantaPay replies across email, Telegram, and X
Support channels at a glance
We consolidated everything from the refreshed Contact page into one field guide. Whether you need integration help, urgent payout checks, or marketing collaboration, each channel now has a clear owner and defined response time.
Email support
Reach us at [email protected] for detailed product questions, billing reviews, and partnership onboarding. Attach logs, screenshots, or order IDs to keep responses under 24 hours.
Telegram operations desk
The on-call lead monitors @quantapayoffical for payout confirmations, status controls, or incident escalations. Messages outside UTC+0 business hours get handled first thing the next morning.
Twitter / X updates
Send a DM to @QuantaPay or tag #QuantaPay for community updates and quick Q&A during launches and network events.
What to include in any request
• Workspace ID or registered email
• Transaction hash or merchant order number when relevant
• Desired outcome or deadline for the request
These three data points help us resolve nearly nine out of ten cases in the first reply—no matter the channel.
Security and incident handling
Researchers and compliance teams can email [email protected]. Use PGP for sensitive payloads. For live incidents contact [email protected] or Telegram with the transaction hash so we can pause processing queues if necessary.
One page, seven languages
The Contact page is localized in English, 中文, Español, Português, Русский, Français, and العربية. Share the right link with your finance or operations leads so they always land on the proper channel. We will keep improving these touchpoints and publish future updates through this blog stream.