faq

Contact Us

Need help? We're here to assist you.

Updated: 3/9/2026

Need help? We're here to assist you.

Support Channels

Email

[email protected]

Best for: Account issues, billing questions, technical support, feature requests.

Typical response time: Within 24 hours on business days.

Telegram

[@quantapayofficial](https://t.me/quantapayofficial)

Best for: Quick questions, real-time troubleshooting, community discussions.

WordPress Plugin Support

[wordpress.org/support/plugin/quantapay-payment](https://wordpress.org/support/plugin/quantapay-payment/)

Best for: Bug reports, feature requests, WordPress plugin issues.

Before Contacting Support

To help us resolve your issue faster, please include:

  1. Your merchant email (the email you registered with)
  2. Transaction ID (if payment-related)
  3. Screenshot or error message (if applicable)
  4. Steps to reproduce (for technical issues)
  5. Plugin version (for WordPress issues)

Custom Development

Need a tailored solution? We offer custom integration and development services. See Custom Development for details.